Accessibility
Accessible to everyone.
We design our restaurants, app and website so that everyone — regardless of ability — can order, eat and enjoy.
We follow WCAG 2.2 AA on the web and app, and we audit ourselves quarterly. If you find something that's hard to use, please tell us — we'll fix it fast.
In our restaurants
Step-free access
All new restaurants are built step-free. We're retrofitting the rest by 2027.
Accessible toilets
Available in 100% of restaurants, with baby change in 95%.
Hearing loops
Counter loops in 100% of restaurants, plus visual order screens.
Easy-read menus
Large-print and easy-read menus available on request, in every restaurant.
Assistance dogs
Always welcome — water bowl on request.
Sensory-friendly hours
Dimmed lights and reduced noise, Sundays 9–11am, in over 100 locations.
Online & in-app
- • Full keyboard navigation, focus indicators and skip links
- • Screen-reader tested with NVDA, JAWS and VoiceOver
- • Colour contrast ratios meet AA on every page
- • All ingredient and allergen content available as plain text
- • Compatible with browser zoom up to 200%