Faulty / DOA devices
Manufacturer faults are covered by a 6-month warranty. Email [email protected] with the order number, batch code and a short video showing the fault.
Wrong / missing item
Report within 48 hours of delivery. We’ll dispatch a replacement on the next available service and arrange free collection of any item shipped in error.
Sale or Return
See our Sale or Return guarantee page for the full process. SOR-eligible items can be returned within 120 days for a full refund.
Non-returnable
- Activated or charged disposables and pod kits
- E-liquids that have been opened
- White-label or custom-branded orders