Privacy Policy

ToolHire Direct Ltd ("we", "us", "our") is a tool, plant and equipment hire company registered in England (Company No. 11084154). Our registered office is in Newcastle upon Tyne, United Kingdom.

If you have any questions about this notice, you can email us at [email protected] or call +44 191 432 5532.

When you place an order or contact us, we collect your name, billing & delivery address, email, phone number and payment details.

When you browse our site, we may collect device information, anonymised usage statistics and cookies (see Cookies below).

If you sign up to our newsletter, we collect your email and your stated interests.

To process your orders and deliver / collect equipment.

To provide customer service, handle returns and process refunds.

To send you order updates and, if you opt in, marketing emails.

To prevent fraud and to comply with our legal obligations.

We share data only with trusted processors needed to fulfil your order — payment providers (Stripe, Apple Pay), couriers, accounting and analytics platforms.

We never sell your personal data.

We use first-party cookies to remember your basket and preferences, and selected third-party analytics cookies to understand how the site is used.

You can manage or disable non-essential cookies via the Cookie settings link in the footer.

Under UK GDPR you can request access to, correction of, or deletion of your personal data. You can also object to certain types of processing and ask us to restrict it.

Email [email protected] to make a request — we will respond within one calendar month.

This policy was last updated on 22 April 2026. We may update it from time to time; significant changes will be notified by email if you have an account.